Empowering Clients Through Portfolio Lifecycle Precision: A Case Study in Strategic Oversight

Summary:

A leading Asset Manager engaged the DC Team to provide end-to-end operational management across critical portfolio lifecycle events, including account onboarding, restructuring, and termination of portfolios. The initiative aimed to enhance operational coordination, ensure management alignment and improve data integrity across internal systems and external stakeholders.

The Client:

A global Asset Management business servicing clients with complex portfolios requiring tailored implementation, oversight, and ongoing account governance.

The Challenge:

Our Client faced operational complexity and reputational risk stemming from fragmented account management processes, inconsistent data capture, and limited coordination across internal and external teams. With

multiple stakeholders involved - from custodians to portfolio managers - there was a need for a centralised function to streamline communication, manage timelines, and ensure accurate reflection of client-directed flows

across systems.

The Solution:

The DC Team acted as central ops management for all account events, collaborating with strategic client service teams, relationship management and middle office to deliver efficient: 

• Account Implementation: Coordinated setup of markets, products, and accounts for new mandates 
• Account Restructure: Managed large-scale changes impacting reconciliation and reporting 
• Account Change: Oversaw smaller portfolio adjustments with minimal reconciliation impact 
• Account Termination: Ensured seamless closure of accounts and system updates when mandates ended 

Account Implementation - Core procedures 

The Impact:

• Established our team as the primary point of contact for coordination of all operational processes for Client portfolios within the AM business, enhancing trust
  and transparency 
• Delivered seamless onboarding and restructuring of portfolios, reducing implementation timelines and reconciliation errors 
• Strengthened internal coordination across Portfolio Management, Risk, and Reporting teams, improving data accuracy and operational resilience 

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