Services

Client Lifecycle Management

We reinvent end-to-end Client Lifecycle Management with established services, led by industry practitioners, helping financial institutions streamline client onboarding, compliance, and client lifecycle processes.

Our expertise and core service offerings span across Team Augmentation, providing managed teams and skilled resources to meet your KYC & AML demands; CLM Tech, delivering innovative technology to automate and optimise workflows; and CLM Advisory, offering strategic guidance to navigate the end-to-end customer journey and regulatory complexities.

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What we do

We partner with our clients to assess their current landscapes, identifying opportunities to leverage our core offerings across CLM Technology, Managed Services and Advisory to drive efficiency, regulatory control and optimal client experience.

Team Augmentation

Meet your CLM targets

Facing challenges in scaling your KYC processing whilst maintaining quality and compliance?

Delta Capita enables organisations to rapidly scale their KYC operations whilst maintaining compliance with evolving regulatory requirements. We deploy skilled resources quickly and efficiently, eliminating the burden of resource fluctuations and knowledge transfer, through our structured Training & Development framework and ready to go Bench.

Our people are skilled in KYC, AML, and FCC and are ready to meet our clients' resourcing needs, on-site or through our service centres. With scalable, cost-effective solutions, we support our clients in adapting to regulatory changes, enhancing operational efficiency and driving long term value.

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Outcome Based Delivery

Team Solutions

Our CLM teams can be deployed to cover end-to-end oversight and delivery of KYC projects, ensuring measurable outcomes and successful project completion. Our experienced teams consist of Analysts, Quality Control, Management and Executive Governance who partner and work as an extension to our clients to meet critical project deadlines.
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A skilled Delta Capita Project Manager can oversee the execution of the project lifecycle and guide effective delivery outcomes.

We design, implement and operationally manage KYC projects on behalf of our clients. Delivering on time, within budget and with minimal disruption to our clients BAU operations.

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Mutualised Managed Service

Fully Managed Solution

Are traditional processing approaches affecting your ability to balance regulatory pressure, cost efficiency and resource fluctuations with changing business demand?

Delta Capita's full KYC managed service streamlines compliance by combining expert teams with advanced technology to enhance efficiency and reduce costs.

Powered by Karbon, our proprietary CLM platform, our flexible resourcing model ensures clients have the right expertise at the right time, eliminating the need to manage resource fluctuations. This ensures faster, more accurate KYC processes whilst maintaining compliance with evolving AML regulations, reducing operational burden and improving overall effectiveness.

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Technology

Work Smarter

Is your business under constant pressure to improve processing time and meet AML/KYC regulations due to outdated systems hindering automation and cost-saving?

Delta Capita have a suite of innovative technology solutions that we bring together as Karbon. The Karbon suite has modular components that include: Karbon Core, a powerful and customisable Workflow tool, Policy and Risk engine and intuitive User Interface to manage Due Diligence Processing.

Karbon Outreach, a tool that enables slick client communication to collect data and documents that could not be publicly obtained. Karbon ID&V, supporting fast identity verification through powerful biometrics and configurable workflow. Each provides scalable solutions depending on your business needs.
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Policy & Control

Facing challenges keeping up with evolving global and local AML/KYC requirements and regulations whilst ensuring operational efficiency?

Delta Capita's in-house AML/KYC policy team helps our clients navigate the complexities of evolving regulatory requirements by ensuring AML policies are not only up to date but also effectively operationalised.

Through comprehensive policy gap analysis, process streamlining, and quality control reviews, we identify inefficiencies and eliminate redundant, duplicate, or outdated requirements, freeing up capacity and reducing compliance burdens. Our expertise extends to simplifying complex AML policies, enhancing procedural clarity and improving visualisation of policies making them more accessible.

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CLM Services

Wherever you are in your CLM journey, Delta Capita are uniquely equipped to support you. We cover the whole spectrum of CLM and regulatory activities end-to-end, with a proven track record of delivering real value. Our services and consulting expertise can help you drive the best outcome, whether you’re looking to optimise your operating model, replace technology, harmonise policy or go digital, we are here to help.

Check out our consulting page to see some of our unique new advisory services.

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About the Acquisition

The Karbon Suite

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Karbon Outreach

Enhance your client outreach capability and increase digital penetration. Live with over 80 clients.

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Karbon ID&V

Digitise your lifeness and identity verification process at scale and in near real time.

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Karbon Portal

Clear case and entity management that supports our CLM Managed Service policy and service.

Client On-Boarding

Our Client On-Boarding platform offers an efficient and compliant method for Financial Institutions to oversee the client lifecycle process.

This client lifecycle solutions harnesses top-tier data, technology, and a network of partners. Our strong and adaptable system ensures you are prepared for both present and forthcoming regulatory demands by integrating established best practices, processes, and reliable data throughout the client lifecycle.

By shortening the duration of client onboarding, we help lower your expenses and accelerate your path to revenue while ensuring compliance with regulations.

Client Lifecycle Management

We partner with our clients to assess their current landscapes, identifying opportunities to leverage our core offerings across CLM Technology, Managed Services and Advisory to drive efficiency, regulatory control and optimal client experience.

Our Experts

Meet your CLM targets

Team Solutions

Fully Managed Solution

Work Smarter

Policy & Control

CLM Services

The Karbon Suite

Karbon Outreach

Karbon ID&V

Karbon Portal

Client On-Boarding

Latest Insights

Delta Capita’s Managed Client Lifecycle Management Service selected by Daiwa Capital Markets Europe

Navigating Client Lifecycle Management: 2024 Takeaways and 2025 Emerging Trends

What can we help you achieve?

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