Karbon CLM Platform

The Karbon end-to-end client lifecycle management platform uses cognitive computing, artificial intelligence, and contextual analytics to generate the necessary business intelligence to automate processes.

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What we do

Cut your CLM operating and tech costs by up to 40% with Karbon. The AI-driven CLM platform empowers financial institutions to make time-consuming processes and reduce costs.


A CLM platform

The Karbon end-to-end client lifecycle management platform uses cognitive computing, artificial intelligence, and contextual analytics to generate the necessary business intelligence to automate processes. Karbon automatically aggregates and processes structured, and even unstructured data in real-time from countless internal and external sources, eliminating manual searching processes.

Karbon is available as a modular offering, allowing platform components to be seamlessly integrated into an existing client platform via an API or, if preferred, as a standalone tool to enhance a client’s existing platform.

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Karbon Data

Karbon Data

Karbon Data is a powerful module that provides comprehensive data sourcing across 500 primary data sources covering 120 countries. DC continually enriches the Karbon Data with its ‘Market Manual’. This provides live feedback on data source integrity & accuracy gained across multiple clientsYou can benefit from rationalisation of data sources, improved data accuracy & reduced manual effort.  Karbon Data is also offered as a modular offering integrating into existing CLM platforms.            

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Karbon Outreach

Karbon Outreach

Digitising the customer outreach journey through our Karbon Outreach platform. Karbon Outreach enables operational efficiencies and accelerates onboarding whilst facilitating a frictionless experience for end-customers.


Digital Branded End Client Portal

A browser-based end client portal with your corporate branding.
Consolidated end client outreach task list with individual task submissions.
Secure multi-factor authenticated end user access.


Online Forms & Questionnaires

Fully configurable online forms and questionnaires.
Simple document upload submissions and recertification.
View and downloadable informative documents and one way letter provision.


Operations Dashboard & MI Reporting

Customisable dashboard and metrics.
Configurable MI widgets.


Stad-alone & API integrated model

Stand-alone browser-based analyst portal for client entity, case and workflow creation and management.
Full API for automated integration with internal or Delta Capita onboarding case management systems.


Outreach workflows & tasks

Multiple outreach workflows and task sets to support your various legal, regulatory and onboarding requirements.
Conditional logic to select the relevant tasks for the client based on relationship, product and service type.


Online Support Messaging & Comments

On portal secure messaging between your end clients and your analysts.
Private comment capability between multiple end users.


Lifeness & Biometric Identity Verification

Mobile identity document scanning and OCR.
Mobile lifeness checks and biometric identity verification.


Analyst Submission Review & Approval

Task submission notifications.
Upload and online form review, feedback and approval.
Task cancellation, case suspension or approval.

Karbon IDV

Karbon Identity Verification

Control your user’s Ongoing identity verification process.
The most important asset of the financial institution or any other entity is the customer, making a customer-centric approach vital, even after the onboarding process is complete. Your organisation needs to manage the identity of the customer throughout their lifecycle in the organisation, managing customers’ lists and data seamlessly and without error. Delta Capita’s Karbon ID&V platform is a state-of-the-art tool providing identity management across business units and service channels, both at scale and in real time.            

  • Seamless Integration
  • Digital File Mastery
  • All-round biometrics
  • Continuous Identity Care
  • Stay Updated
  • Always-on Verification
  • Background Vigilance
  • Custom List Management

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Karbon Functional Overview

Karbon, Delta Capita's proprietary intelligent CLM platform, automates manual tasks using robotic data sourcing, rule driven workflow and analytics.

Karbon provides an end-to-end CLM solution that includes identity verification and digital client outreach.

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Customer Onboarding

Configure any onboarding workflow using Karbon Business Process Manager and Questionnaire Builder, with a pre-defined repository as a guide and indicator.

Data Sourcing

Automated AI and knowledge graph-based entity resolution. Reduce search efforts from hours to minutes. Reduction of errors and improvement of timelines of due diligence output. Continuous monitoring and alerting.

Workflow Engine

Full BPMN based orchestration coupled with a Big Data Science Layer, simplifying business and data flows. Quickly create your own business processes via orchestration module.

Profile Enrichment

NLP enabled data extraction results in 25%+ efficiency gain. We combine AI capabilities & computational linguistics to enable extraction of data elements with full audit trail for validation.

Identity Management

Leading identity technology provides a comprehensive platform covering face biometrics, liveness, dynamic OCR and authentication solution.


Ability to create and manage any number of watchlists for PEP, Sanctions, negative and adverse media leveraging pre-integrated and the ability to connect to any source, data type or vendor.

KYC Risk Scores

Calculate risk based on customer profile and policy. Ability to enhance an entity risk score with additional attributes and insights, relationship and transaction.

Policy Controls

Fully governed process, including rule-based alerting, automated and fully reasoned discounting, ability to record analyst disposition & evidence.

Dashboard & Reporting

Fully automated & dynamic, self-serve reporting dashboards. Ad-hoc reports production using highly configurable templates embedded with static, dynamic and interactive inputs.

Digital Client Outreach

To streamline the client outreach process, via a secure and fully auditable platform. Enables clients to quickly provide and complete requests forms.

Karbon8 - Collect KYC Data on China and Hong Kong-based Entities in Minutes

Latest Insights

Stay informed with a range of insights from our experts to help you reinvent your financial services value chain.

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