Services

Post Trade

Delta Capita’s Post Trade Services offering has longstanding credibility supporting financial institutions, inclusive of investment banks, asset managers and market infrastructure providers. Our scope of expertise covers the entire post trade lifecycle covering all asset classes and operational functions.

Streamlined and resilient post-trade processing reduces operational risk, allows financial services to be more efficient, improves client service and enables institutions to operate at a lower cost base.

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What we do

We work with our clients to assess their specific requirements to ensure creative and fit for purpose solutions to deliver efficient, cost effective and robust client solutions.

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Cash Securities

All aspects of Cash Equity and Cash Bonds trade lifecycle

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Derivatives

Front to back support covering all products from Fixed Income, Equity and FX

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Wholesale Lending

Transaction management and operational support for all types of Loan products

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Securities Finance

Expertise covering Repo, Stock Borrowing and Lending

Team Augmentation

Facing post trade challenges

Delta Capita deploys a team of experts to help you with challenges driven by increasing complexity, evolving market structures and new regulatory requirements. These demands and challenges have significantly increased infrastructure and operating costs against an environment of challenging growth.

Ensuring a robust and controlled risk management framework
Simplifying operations through process efficiency benefits
Adopting innovative business models and technologies

Our client engagement lifecycle ensures our teams are ready to make an immediate impact once deployed. Delta Capita leverages our Post Trade expertise to develop and deliver bespoke product and process pre-deployment training to meet our client requirements.

Outcome Based Delivery

Team Solution

Regulatory demands, post-trade technology inadequacies and capacity constraints have made achieving a robust and efficient post-trade process challenging. With Delta Capita’s managed teams option, our professionals take care of the planning and delivery to meet specific client requirements. Our approach has several benefits, including:

Expert advice from seasoned industry practitioners
Scale and deploy to meet client timeframes
Support our clients multiple global locations
Defined outcome based solutions and pricing

Mutualised Managed Service

Fully Managed Solution

The myriad of challenges such as upcoming new post trade regulations, the desire to minimise operational risk, reduce costs and maintain client service can be challenging and complex. Delta Capita can help with formulating and implementing better business operating models with industry leading technology solutions.
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Delta Capita’s managed service solution enables:

Achieving industry standardisation and cost mutualisation
Facilitating the exit of non-differentiating functions
Utilisation of best of breed technology solutions
Business growth enablement

Technology

QMA

QMA enables users to manage and prioritise inbound communications from multiple channels in a single location. QMA’s access to real-time data has provided transparency on high-volume email response times and team capacity which has facilitated multiple process improvement opportunities. Whilst deployed ar clients it has been proven to:

Use machine learning to reduce the number of inbound communications through auto-assignment to the most suitable internal recipient
Resolve emails quicker via auto-response features using natural language processing and through data insights from API connectivity
Enhance client service by reducing SLAs which has resulted in 90% of client queries being resolved in 24 hours

In addition to the core capabilities detailed above, QMA can also integrate with bank’s transaction data to further streamline the process. QMA offers a quicker response and resolution times and an overall improved client experience.

Of client inquiries resolved within 24 hours

9 Best Practices

Created accessing real-time metrics and identifying opportunities

Reduction of emails through the QMA auto assignment feature

Reduction in time spent managing general status inquiries

Post Trade

We work with our clients to assess their specific requirements to ensure creative and fit for purpose solutions to deliver efficient, cost effective and robust client solutions.

Cash Securities

Derivatives

Wholesale Lending

Securities Finance

Our Experts

Facing post trade challenges

Team Solution

Fully Managed Solution

QMA

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