Reinventing support for cultural traditions: Mid-Autumn Festival

Reduce Your Team’s Digital Burden Without Sacrificing Client Experience

The growing burden of business communications has intensified as the lines between work and home have blurred in today’s flexible work environments. Constant communication can become overwhelming to manage, not only in financial services but in any operationally heavy industry. 

European Retail Investment Strategy

The European Commission adopted the Retail Investment Strategy (the “RIS”) on May 24, 2023, as part of its Capital Markets Union 2020 action plan. The proposed measures aim to enhance retail investors’ trust in the markets and help them achieve better investment outcomes.

Reinventing diversity in the workplace: Bisexual Visibility Day

Delta Capita does everything we can to create an inclusive workplace, which includes supporting our LGBTQIA+ colleagues. As Bisexual Visibility Day approaches, Analyst Keyla Berressem looks at the day, what it means, and how we can all support bisexual colleagues.

A call to action for bank executives: Now is the hour

The banking industry operating model is broken and needs dramatic reinvention for banks to survive in the longer term. The clear parallels As we look at the banking industry operating model tod

The Darker Side of Artificial Intelligence

Machine Learning (ML) and more broadly Artificial Intelligence (AI) have quickly become everyday vocabulary for those of us that work in finance. AI and its subsets have the power to revolutionise ho

Demystifying Data Science: How to navigate your Data Science journey

90% of the worlds data has been created in the last ten years, with that number increasing exponentially with Raconteur suggesting that by 2025, 463 exabytes of data will be created every single day.

New regulations will transform UK crypto landscape

UK cryptocurrency providers face a host of compliance challenges as the regulator builds a structure of rules around the market for the first time.The cryptocurrency market has boomed in the last few

Operational Resilience requirements are changing: It's time to reinvent your solutions and approach

The spotlight is shining on operational resilience In 2020 global regulators ‘encouraged’ financial institutions to revisit and enhance their operational resilience strategies; the 2021 stance is

Reinventing Customer Servicing: Why Now Is The Time To Digitize

The world was brought to a stand-still in March by the ongoing global pandemic. The subsequent accelerated transition to digital channels and the shift in customer behaviour in 2020 presents both an

How to Understand Customer Sentiment with Natural Language Processing

It’s easy to see that the pandemic has had a significant impact on consumer behaviour regarding retail banking and how they value both products and services. Individual organisations have felt some p

The IBOR Transition - What Are We Waiting For?

We take a look at recent market developments relating to IBOR transition and anticipate an urgent scramble in the coming months.  With a fast decreasing time window and potentially lengthy