Retail Banking

At Delta Capita, we support retail banks from strategy and target operating model definition through to delivery expertise and capacity. We combine this with experts in data, regulation and process design plus experience in reinventing customer journeys, business models, operations and underlying technology.

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We help retail banks navigate the ongoing pace of innovation, competitive landscape and increased regulation to create customer centric propositions and deliver against their strategy.


How Delta Capita can help

  • Strategy and Target Operating Models - We partner with our clients to define new operating models, new customer propositions and find operational efficiencies critical to retail banks given the pressure on revenues and need to find new value streams.
  • DeliveryExpertise - We provide our clients with delivery capacity to help meet project objectives: Key profiles include Project Managers, Business Analysts, PMO’s, Product Owners and Scrum Masters to deliver across key change initiatives.
  • Regulatory and Risk - We help our clients navigate the regulatory landscape on key regulations such as Consumer Duty, Resilience, Dora and Sustainability
  • CustomerExperience - We have extensive experience in transforming customer experience through both mapping of the customer journey and the underlying operations journeys that support it and assessing opportunities for digital transformation.
  • Data & Automation: Data sits at the core of most of our engagements from analytics, data management, architecture, performance optimisation and automation to data science and AI. With the pace that AI is currently moving it will be a race to find the relevant use cases to each business whether its enhancing the view of the customer allowing for hyper personalisation or advanced risk modelling on mortgage applications.

In the face of accelerated change, the pressure to digitise and a tough retail banking environment, Delta Capita helps retail banks stay ahead by helping with revenue generation, cost takeout and simplification, delivered through expertise and cutting-edge technology.

Start something great


Running mission critical services for financial services over years.


Recognised industry professionals at your service.

Proprietary tech

Influence, direct and control the tech that underpins services.


The ability to co-invest with clients to drive transformation.

Real world experience experts

Our team of experts, equipped with a curated portfolio of leading fintech tools and platforms, provide end-to-end services to overcome financial institutions' most challenging digital, data and regulatory issues.With offices around the world, we work closely with our clients to ensure they effectively and efficiently comply with regulations, simplify operations, reduce costs and innovate their business models.