Client Lifecycle Management

We reinvent the end-to-end Client Lifecycle Management with established Services, led by industry practitioners and supported by an innovative eco-system of our proprietary technology, Karbon, to deliver a quality and cost-efficient solution.

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What we do

We partner with our clients to reinvent their existing operating models by identifying and considering ways in which our technology and services can add value throughout.

Our Experts

Tom van Els
Ruben Velstra
David Zwarts
Harm Groot Kormelink
Team Augmentation

Partner with Delta Capita to successfully meet your CLM targets

Delta Capita has a successful track record in scaling KYC (Know your Clients) operations rapidly to deliver KYC projects of the highest quality, in line with client policies and timeframes.

Our trained KYC teams cover all aspects of the client due to diligence review and can be deployed on-site or at one of our managed service centres – either using Delta Capita’s proprietary technology accelerators or, if preferred, the client’s own technology and platform tools

Outcome Based Delivery

Team Solutions

Our CLM teams can be deployed to cover end-to-end oversight and delivery of KYC projects. Our experienced teams consist of Analysts, Quality Control, Management and Governance Specialists who partner with clients to help them meet their project deadlines.

A Delta Capita project manager can oversee the execution of the governance framework and guide the delivery.

Delta Capita works with clients to design and implement KYC projects, ensuring timelines are met and projects are successfully completed within budget and with minimal impact on clients’ operating teams.

Mutualised Managed Service

Fully Managed Solution

We can provide flexible managed services solutions utilising our resources and our technology (Karbon), to collaborate with clients on fit-for-purpose solutions.

Through our CLM managed services, clients can achieve efficiencies leading to reduced operating expenses and resources as well as lower Capex requirements from leveraging operational and technology cost mutualisation.

The CLM managed services allows clients to optimise their operating model enhancing the overall client experience.

Led by Senior Practitioners, the KYC team have domain expertise in conducting KYC/AML due diligence across multiple jurisdictions and client types and have a successful track record in ramping up to meet the demands of our clients. We have a dedicated AML policy team to keep abreast of regulatory changes to ensure the service remains compliant with new rules, standards and regulations.


Cut your CLM operating and tech costs by up to 40% with Karbon

The AI-driven CLM platform empowers financial institutions to automate time-consuming processes and reduce costs.

Work Smarter

The AI-driven CLM platform empowers financial institutions to automate time-consuming processes and reduce costs.

The Karbon end-to-end client lifecycle management platform uses cognitive computing, artificial intelligence, and contextual analytics to generate the needed business intelligence to automate processes.

Karbon is available as a modular offering, allowing platform components to be seamlessly integrated into an existing client platform via an API or, if preferred, as a standalone tool to enhance a client’s existing platform.

The Karbon Suite


Karbon Outreach

Enhance your client outreach capability and increase digital penetration. Live with over 80 clients.


Karbon Data

A global data source aggregator and integrator with over 500 primary and 85 million secondary data sources covering 120 countries.



A Chinese and Hong Kong corporate KYC record that can be integrated into an organisation’s KYC process.

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