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In The Press

Raconteur - Consumer Duty, Customer Needs Must Come First

Many firms, either through the design of their apps or via aggressive communications, try to get customers to trade too frequently for the purpose of increasing their profits. But this may not be in the best interest of customers. This is the type of behaviour that will be looked at under the consumer duty,

Contributor

Karan Kapoor is a Capital Markets and Banking Change Professional.

Karan Kapoor
Global Head of Regulatory and Risk Consulting

Many firms, either through the design of their apps or via aggressive communications, try to get customers to trade too frequently for the purpose of increasing their profits. But this may not be in the best interest of customers. This is the type of behaviour that will be looked at under the consumer duty,

In The Press

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